Frequently Asked Questions
What is Gogame?
The Gogame portal is a HTML5 game portal that offers fun and exciting browser games to subscribers.
Who can enjoy this awesome service?
This service is only available to active Digi subscribers.
How do I sign up for this service?
You can sign up via mygogame.com.
What will I get if I renew my subscription?
With each successful renewal of your subscription, you will receive 3 credits. These credits will then be used to purchase the games you want.
Why am I having difficulties purchasing a game?
Please ensure that there is sufficient credit in your Gogame account and that your prepaid/postpaid line is active before attempting a transaction.
If I do not renew my Gogame subscription, what will
happen to my existing credit?
No worries! Your credit will remain in your account. Once your subscription is re-activated, you will be able to access your balance once again.
How do I unsubscribe to the service?
You can stop the service by clicking on the “Unsubscribe” button on the Gogame portal. You will receive an SMS for confirmation shortly afterwards.
How do I know if my subscription payment is
All payments will be made through Digi billing.
- For Prepaid users, the prepaid credit will be deducted once the purchase is completed.
- For Postpaid users, the deducted amount will be reflected in your phone bill.
- How do I contact customer support?