Frequently Asked Questions

1. What is Gogame?
   The Gogame portal is a HTML5 game portal that offers fun and exciting browser games to subscribers.
2. Who can enjoy this awesome service?
   This service is only available to active Digi subscribers.
3. How do I sign up for this service?
   You can sign up via mygogame.com.
4. What will I get if I renew my subscription?
   With each successful renewal of your subscription, you will receive 3 credits. These credits will then be used to purchase the games you want.
5. Why am I having difficulties purchasing a game?
   Please ensure that there is sufficient credit in your Gogame account and that your prepaid/postpaid line is active before attempting a transaction.
6. If I do not renew my Gogame subscription, what will happen to my existing credit?
   No worries! Your credit will remain in your account. Once your subscription is re-activated, you will be able to access your balance once again.
7. How do I unsubscribe to the service?
   You can stop the service by clicking on the “Unsubscribe” button on the Gogame portal. You will receive an SMS for confirmation shortly afterwards.
8. How do I know if my subscription payment is successful?
   All payments will be made through Digi billing.

   • For Prepaid users, the prepaid credit will be deducted once the purchase is completed.
   • For Postpaid users, the deducted amount will be reflected in your phone bill.

   A successful payment will also be notified by an SMS.
9. How do I contact customer support?
   If your question has not been answered in our F.A.Q, please forward all feedback and queries by contacting our customer support at 010-4248 713 or send an e-mail to cs@mygogame.com . We will reply within 48 hours working days.